Common questions before the first call.
If your question is not listed, send it through the contact form.
What kind of businesses do you work with?
Brands that sell physical products online, mainly on Shopify, from stores about to launch to stores already selling every day. We are not a good fit for businesses that sell only on Amazon or other marketplaces.
How does a project start?
With a review of your store, ad accounts, tracking and product costs. You get the findings in writing before we propose any work.
How much does it cost?
Builds and setups have a fixed project price. Ongoing advertising management and advisory have a fixed monthly fee. The exact amounts depend on the scope and are agreed in writing first.
Do you take a percentage of ad spend or sales?
No. Our fee stays the same whether your budget goes up or down, so our recommendations on spending are not tied to our income.
How long does a store build take?
It depends on how many products and pages are involved. The timeline is part of the written plan you approve before we start.
Can brands based in other countries hire you?
Yes. The company is organized in the United States and works with brands in other countries. We work in English and Spanish.
Who owns the store and the ad accounts?
You do. Everything is created under your name and stays with you when the project ends.
Can you work alongside my current agency?
Yes. Sometimes the useful piece is only the tracking, so you can judge your current agency on correct numbers.
Do you guarantee sales or a specific return?
No. Results depend on your product, your price, your market and the advertising platforms, and none of those are fully under our control. Be careful with anyone who promises a number.
Have another question?
Send it through the form. We reply to every message within one business day.